Senior Customer Service Specialist - Almaty, Казахстан - adidas

Описание

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning.

Key Responsibilities:

• Excellent sales and operational planning capabilities.
• Ensure timely and accurate order entry and release of orders for processing.
• Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
• Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
• Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing.
• Support business on delivery of sales and financial targets and objectives.
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Work towards both independent and team KPI's to improve business standards, service levels and financial results.
• Build constructive relationship with the customers and enhance the customer satisfaction.
• Develop and review reports relating to order book KPI's and transactional activities of the team.

Knowledge, Skills and Abilities:

• University degree in Business and administration, Supply Chain or Logistics.
• Minimum 1-2 years of overall work experience in customer service, supply chain or Logistics.
• A strong customer service focus.
• Excellent knowledge of Supply Chain and/or Logistics.
• A high level of problem solving ability.
• Superior attention to detail and accuracy.
• Excellent communication skills and a proven ability to develop long lasting relationships.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Strong Microsoft Office skills are essential.
• Strong ERP/SAP knowledge an added advantage.
• Team player with high planning, organizing and reporting abilities.
• Command on Russian and English Language is must.

We offer:

• Opportunities for growth in an international sports company.
• Fixed salary.
• Discounts on company products.
• Partial compensation for meals at the office.
• Comfortable office space.
• Medical insurance.
• Annual bonus.