Customer Service Support Specialist CIS of Laboratory equipment - Almaty, Казахстан - Abbott Laboratories

Описание

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Astana or Almaty location in the Transfusion Medicine division.
As the Customer Service Support Specialist CIS, you'll have the chance to provide application, technical, service support to customers.

What You'll Do

• Monitoring the condition of equipment at customers;

• Control service and parts costs within their area of responsibility;

• Act as Abbott's consultant and primary point of contact for customers;

• Conduct regular analysis of customer business within their area of responsibility once a year or as requested by management;

• Support customers in the implementation, installation of new Company products;

• Perform regular audits of the Company's equipment, parts, and supplies with customers at least quarterly or as requested by management;

• Enter all service activity information into CMS Next (or other similar service activity logging system) on a daily basis;

• Provide application, technical, service support to customers and distributors;

• Conduct ticket availability checks on analyzers;

• Plan, conduct and supervise preventive maintenance of analyzers (PM/PDM);

• Plan, conduct and oversee the execution of hardware and software upgrades (TSB);

• Monitor and support the operation of the Abbottlink system;

• Timely escalation of technical issues to global service desk level and escalation of problems;

Requirements:
- Higher education - technical, bioengineering, medical education
- English - intermediate
- Experience of working with laboratory equipment from 1 year