Chat Support Consultant, crypto - Astana

Job summary

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Responsibilities

• Provide exceptional customer support via chats and emails
• Stay familiar with the company's trading platform and general market conditions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

Qualifications

• Native Japanese and English B2 communication skills
• At least 6 months of experience in live chat support
• Personal or professional experience in crypto
• Proof validation skills or payment/banking knowledge
• Strong analytical skills / logical thinking skills / problem-solving skills
• Able to work in a high-intensity working environment and put full commitment
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Описание работы