Customer Support Specialist - Astana
Только для зарегистрированных пользователей Astana, Казахстан
1 месяц назад
* Этот диапазон зарплат является оценкой, сделанной beBee
Job summary
We are looking for a Customer Support Specialist to assist clients and partners with a wide range of issues related to acquiring and payment systems.
Responsibilities
- Provide timely technical support to clients and partners regarding acquiring operations and payment systems
- Register and categorize incoming inquiries, including requests for assistance, error reports, and reporting-related queries
- Perform initial analysis and diagnosis of issues arising during transaction processing and payment gateway operations
- Resolve simple technical issues independently and escalate more complex problems when necessary
- Advise clients on setting up and using software for payment operations
- Document client inquiries, including problem descriptions, actions taken, and outcomes
- Collaborate with other company departments to promptly address clients' technical issues
Описание работы
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