- Initiating and completing the validation process of purchase orders received from customers, salespeople, or engineers.
- Creating and updating documents for purchase orders received from the region (F46 documents)
- Communication with other teams/departments for clarifications, approvals and/ or missing information (eg. Finance department, Order management department, Logistics department, Application engineer department, Legal department)
- Collaboration with various internal teams to support completion of ongoing projects
- Understanding the Vertiv Portfolio
- Creating Customer account in Oracle Sales Cloud and Datazen
- Modifying Customer account in Oracle Sales Cloud and Datazen
- Maintaining the accuracy of data from Oracle Sales Cloud and Datazen
- Creating Opportunities in Oracle Sales Cloud
- Creating and modifying quotes in C1 based on input received from departments such as Sales and Application Engineers with the aim of offering customized products and services
- Use knowledge about Vertiv products and their integration while creating and updating quotes
- Start the SPR process
- Collecting and preparing documentation for Tenders
- Preparation of documents and questionnaires for the registration of suppliers
- Creation of reports requested by the sales department;
- Engage with the sales team and facilitate support for Oracle Sales Cloud usage
- Ensure customer satisfaction throughout the sales process
- Followup on queries
- Escalate situations that can impact customer satisfaction or ensure delay in processes
- Adhere to department KPI's
- Updating internal reports and repositories
- Help in different initiatives at department level at the request of your direct manager What do we need from you?
- Personality oriented towards working in a team setting and supporting your colleagues;
- Previous experience within a client/team co-ordination role;
- Strong focus on customer satisfaction and long-term customer relation building;
- Excellent organizational and time management skills;
- Commercially astute with good negotiation skills;
- Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook;
- Highly skilled in using Configure One (C1) and Oracle Sales Could;
- Solid analytical skills and excel capabilities;
- Self-motivated and capable of operating with various departments and personnel in stressful situations;
- Flexible attitude to activities outside specific job function;
- Ability to operate autonomously or as a team member, self-disciplined;
- Customer orientated;
- Language Skills: English. If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment
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Описание
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
We are currently looking for a Sales Support Central Asia to join our team in Almaty, Kazakhstan.
What will your average day look like?
